Ten years ago Saturday, a far-reaching and convoluted bill was enacted. It created a new government agency that most Americans think is a big hassle, if not worse.
The Transportation Security Administration, born in the wake of 9/11, enters its second decade with a list of successes and shortcomings that we should examine. As the agency’s third employee, I worked at TSA for more than four years and continue to watch it closely. The story of its formation offers lessons for homeland security, and for other major policy challenges.